Shipping policy

Shipping Policy – Emily Loran Canada

We’re committed to delivering your order safely and efficiently. Please review the following information regarding shipping timelines, carriers, and delivery policies.

Standard Shipping

Estimated delivery time: 3–7 business days
Order processing time: 1–2 business days

Please note: Shipping timeframes are estimates only and do not include weekends or Canadian public holidays.

Shipping Carriers

We work with trusted Canadian shipping partners to ensure timely delivery:

Canada Post
Purolator
UPS

Carriers are selected automatically based on your location, availability, and the selected shipping speed.

Expedited Shipping Options

At checkout, you can choose to upgrade to expedited or priority shipping.
We offer express services through Canada Post, Purolator, and UPS.

Delivery times and shipping fees for expedited options vary by location and carrier availability.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

You can track your shipment directly using the carrier’s website or the Shop app:

PO Boxes & Remote Locations

Orders addressed to PO Boxes are shipped via Canada Post only
Deliveries to remote or northern locations may take longer and, in some cases, may incur additional fees depending on accessibility

Lost, Delayed, or Damaged Shipments

If your order is:

Marked as delivered but not received
Arrives damaged

Please contact us at support@emilyloran.ca within 48 hours of delivery. Be sure to:

Include your order number
Keep all original packaging
Provide photos (if damaged)

We will coordinate with the shipping carrier to investigate and resolve the issue.

Important: We are not responsible for shipments lost or delayed due to:

Incorrect or incomplete shipping addresses provided by the customer
Carrier service interruptions
Weather conditions

Shipping Fees

Shipping fees are non-refundable unless your order arrives damaged or incorrect
Return shipping is the customer's responsibility unless the return is due to our error (see our Return & Refund Policy)

Additional Information

We do not ship on weekends or Canadian public holidays
All delivery timelines are estimates, not guarantees
In-person pickup or returns are not available unless otherwise arranged

If you have any questions about your shipment, feel free to contact our support team at support@emilyloran.ca — we’re happy to help.