Refund policy
Return & Refund Policy – Emily Loran Canada
At Emily Loran, we care about your satisfaction. If something isn’t quite right, we’re here to help make it right.
Return Policy
We offer a 30-day return window from the date of delivery.
To qualify for a return, the item must:
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Be unused, unworn, and in original condition
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Include all original packaging, tags, and any accessories (e.g. dust bag)
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Be accompanied by a proof of purchase (order confirmation or receipt)
Note: Items returned without prior approval will not be accepted.
How to Start a Return
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Email us at support@emilyloran.ca with your order number and reason for return
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Our team will respond within 1 business day with return instructions and the return address
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Ship the item back using a trackable shipping method of your choice
Return Shipping
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Customers are responsible for return shipping costs
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If the return is due to our error (e.g. incorrect, defective, or damaged item), we will provide a prepaid return label
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized products
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Final sale or clearance items
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Gift cards
If you’re unsure about the eligibility of your item, please contact us before initiating a return.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect:
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Contact us at support@emilyloran.ca within 48 hours
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Include your order number and clear photos of the issue
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We will provide a prepaid return label and offer a replacement or full refund at no cost to you
Exchanges
We do not process direct exchanges.
If you wish to order a different item, please:
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Submit a return for the original item (if eligible)
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Place a new order for the desired item separately
European Union Customers – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days of delivery for any reason, without justification.
Eligible items must:
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Be unused, unworn, and in original condition
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Include tags, packaging, and proof of purchase
Please follow the same return process outlined above.
Refunds
Once we receive and inspect your return, you will be notified of the refund approval status.
If approved:
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A refund will be issued to your original payment method
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Please allow 7–10 business days after approval for the refund to be processed
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Your bank or credit card provider may require additional time to post the funds
If more than 15 business days have passed since your refund was approved, please contact us at support@emilyloran.ca
Additional Information
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In-person returns are not accepted unless otherwise stated
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We are not responsible for lost or untracked return shipments
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All returns are subject to final inspection before a refund is issued
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Shipping fees (original and return) are non-refundable, unless the item was damaged, defective, or incorrect
For any questions about your return, refund, or order, please don’t hesitate to reach out at: