Shipping
Estimated delivery is 3–7 business days
Orders are processed and shipped within 1–2 business days.
We ship through Canada Post, Purolator, and UPS.
No, carriers are selected automatically based on your location and shipping method.
Yes, you can upgrade to expedited or priority shipping at checkout.
You'll receive a confirmation email with a tracking number. Track your order on the carrier’s official website.
Yes, but only via Canada Post.
Yes. Delivery times may be longer, and extra fees may apply depending on the courier’s accessibility.
No, all delivery timelines are estimates and may be affected by weather, holidays, or high-volume periods.
Return & Refund
You have 30 days from the date of receiving your item to request a return.
Items must be unused, in original condition, with all tags and packaging intact, and accompanied by proof of purchase.
Contact us at support@emilyloran.ca with your order number and the reason for return.
No. All returns must be pre-approved. Unapproved returns will not be accepted.
We do not accept returns for personalized items, gift cards, clearance or sale items, or hazardous materials.
Please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue by refund or replacement.
No. You must return the original item first. Once approved, you can place a new order for the desired product.
Refunds are processed within 7–10 business days after we receive your return. The amount will be credited to your original payment method.
Please contact us at support@emilyloran.ca so we can follow up with your bank or payment provider.
No. We will cover return shipping costs and either refund or replace the item at no charge.
We do not accept in-person returns unless previously arranged and approved.
Payment
We accept Visa, MasterCard, and American Express. U.S. customers can also use Discover, Diners Club, and JCB.
Yes, you can pay securely on our website using your PayPal account, Apple Pay, Google Pay, or Shop Pay.
Customer account
No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your history more quickly, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.
On average, we send out one newsletter per month. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.